Below FAQ Customer Service Frequently Asked Question.
You can find answers below or contact our team to help you, if you have other questions, please just send it to support@heigookids.com.
Product
HEIGOO Garden clogs shoes are made from a lightweight, durable, and flexible material known as High-quality Silicone. This material is known for its comfort, water resistance, and shock absorption, making it ideal for all-day wear. High-quality Silicon ealso provides excellent support for growing feet, especially for kids.
To choose the correct size, it’s important to measure your child’s foot length and compare it to our sizing chart. We recommend measuring your child’s foot from heel to toe to ensure a perfect fit. Additionally, if your child is between sizes, we recommend sizing up to allow room for growth. For more detailed sizing information, please refer to our Kids' Shoe Size Chart.
Yes, HEIGOO Garden clogs shoes are water-friendly! They are designed to be lightweight and quick-drying, making them perfect for the beach, pool, or rainy days. The High-quality Silicone material helps prevent the shoes from absorbing water, allowing them to dry quickly and keep your child comfortable.
Cleaning HEIGOO Garden clogs shoes is easy! Simply rinse them with water to remove dirt and debris, and use a mild soap if necessary. For tougher stains, you can use a soft brush or sponge. To keep them looking fresh, allow them to air dry after cleaning. Avoid using harsh chemicals or placing them in the washing machine, as this may damage the shoes.
Order
You can easily track your HEIGOO order by visiting our order tracking page. Simply enter your tracking number to get real-time updates on your shipment. You can track your order here.
We accept multiple payment methods, including PayPal and major credit cards. Whether you prefer using your PayPal account or a credit card, your payment will be securely processed during checkout.
HEIGOO offers a 30-day no-reason return policy. If you're not satisfied with your purchase, you can return the item(s) within 30 days for a full refund. Please ensure that the item is in its original condition and packaging.
We offer free shipping on orders of 3 items or more. Additionally, we cover any customs duties or taxes, so you won't have to pay extra fees for international shipping. Simply place your order and enjoy a hassle-free shopping experience!